All bookings are subject to a 2-hour minimum charge.
Time starts when our team arrives at the first location and ends when the final item is unloaded and positioned.
2. Cancellations & Rescheduling
24+ hours notice: No charge.
Less than 24 hours notice: 50% of the estimated booking total (to cover staff wages and resources).
3. Congestion, ULEZ & Parking
Clients are responsible for all Congestion Charges and ULEZ fees incurred during the move.
Clients must provide or pay for valid parking. Any fines resulting from lack of a permit or illegal parking instructions will be added to the final invoice.
4. Insurance & Liability
Papas Professional Removals maintains Goods in Transit insurance (£[Amount]) and Public Liability insurance.
Our insurance does not cover items packed by the client unless inspected by our team.
Mechanical or electrical breakdowns are not covered unless physical damage is visible.
Any damage must be reported in writing within 24 hours of the move.
5. Staff Safety & Heavy Items
Our team reserves the right to refuse to move items deemed unsafe or posing a health and safety risk.
For items exceeding 80kg (e.g., pianos, large fridges, marble tables), clients must notify us in advance to ensure the correct equipment and team are provided.
